Information We Collect

When you work with us or visit our website, we collect different types of information. Some you give us directly, some we pick up automatically, and some comes from other sources.

Information You Provide Directly

• Your name, email address, phone number when you reach out to us
• Business details including ABN, company structure, and industry focus
• Financial information when you become a client (nothing gets stored on our servers though—that all goes through secure payment processors)
• Communication preferences and how you'd like us to contact you
• Any details you share during consultations or workshops

Automatically Collected Data

Our website collects some technical information without you needing to do anything:

• IP addresses and general location data (city level, not your exact address)
• Browser type, device information, operating system
• Pages you visit and how long you spend on them
• Referral sources—basically how you found us
• Session information and cookies (more on those below)

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose related to helping your business.

Cookies and Tracking Technologies

Like most websites built after 1995, we use cookies. They help the site function properly and give us insights into how people use it.

Essential Cookies

These keep the website working. They remember your session, maintain security, and ensure forms work correctly. You can't really turn these off without breaking the site.

Analytics Cookies

We use these to understand website traffic patterns. Which pages do people actually read? Where do they get stuck? This helps us make the site more useful. These are optional—you can disable them through your browser settings.

Preference Cookies

These remember choices you make, like communication preferences or display settings. Makes your experience smoother on return visits.

Information Sharing and Disclosure

We're not selling your data to random companies. That's not our business model, and frankly, it would be a pretty terrible way to build trust.

• Service Providers: Companies that help us operate (hosting, payment processing, email services). They're contractually bound to protect your data.
• Legal Requirements: If Australian law requires disclosure, we comply. This includes court orders and regulatory investigations.
• Business Transfers: If omeralivex were ever acquired or merged (not in the plans, but legally we have to mention it), your information would transfer with appropriate protections.
• With Your Consent: If you specifically ask us to share information with a third party, we will.

We do not share information with advertising networks, data brokers, or any companies that want to market to you. That's a hard line for us.

Data Security Measures

Security isn't just about technology—it's about processes, people, and constant vigilance. Here's what we do:

Technical Safeguards

• SSL/TLS encryption for all data transmission (that's the lock icon in your browser)
• Encrypted storage for sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Multi-factor authentication for internal systems

Operational Safeguards

• Limited access—team members only see what they need for their role
• Regular training on data protection and privacy practices
• Strict vendor assessment process before using any third-party service
• Incident response plan (hoping we never need it, but it exists)

No system is completely immune to breaches, but we take reasonable steps to protect against them. If something did happen, we'd notify affected individuals within 72 hours as required by law.

Your Rights and Choices

This is your data. You have real control over it, not just theoretical rights buried in legal language.

Access and Correction

You can request a copy of what information we hold about you. If something's wrong or outdated, let us know and we'll fix it. Usually takes about 5 business days to pull everything together.

Data Portability

Want your data in a format you can take elsewhere? We'll provide it in a common format like CSV or JSON. Your choice.

Deletion Rights

You can ask us to delete your information. We'll do it unless we're legally required to keep it (like financial records for tax purposes). Once the legal retention period expires, it gets deleted automatically.

Marketing Opt-Out

Every marketing email has an unsubscribe link. One click and you're off the list. No guilt trips, no "are you sure?" screens. We might send occasional service-related updates if you're an active client, but that's different from marketing.

Objection Rights

If you disagree with how we're processing your data, you can object. We'll review the situation and either stop processing or explain why we need to continue.

Data Retention Periods

We don't keep information forever. Here's how long different types of data stick around:

When retention periods expire, we securely delete information. That means overwriting, not just moving to a "deleted" folder.

International Data Transfers

Our servers are in Australia, and we prefer working with Australian service providers. Sometimes we use international services (like certain cloud platforms), but only when they meet Australian privacy standards.

If data does leave Australia, we ensure appropriate safeguards through standard contractual clauses and vendor agreements that align with APP requirements.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If we somehow did receive such information, we'd delete it immediately.

Changes to This Policy

Privacy practices evolve. Laws change. Technology advances. When we update this policy, we'll change the date at the top and notify active clients by email if changes are significant.

We recommend checking back occasionally if privacy matters to you. The updated version always lives at omeralivex.com/privacy-information.html.

Complaints and Disputes

If you're unhappy with how we've handled your information, please tell us directly first. Most issues can be resolved through conversation.

Can't resolve it with us? You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body that oversees privacy compliance in Australia.

OAIC contact details: 1300 363 992 or enquiries@oaic.gov.au